Reference

Terms & Conditions for Your tarbol Account

tarbol Terms & Conditions set out how you open, use and maintain your account in Indonesia.

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tarbol Terms & Conditions for Your tarbol Account
TERMS CONTACT

Where to Ask About Account Conditions

A clear contact route matters when a clause affects your account or wallet status. We keep policy questions close to the account and cashier paths so you can identify the relevant transaction…

Account access Use the account help route when phone verification, sign-in or a device session does not match these Terms & Conditions. We can check the recorded account step and explain what must be completed before access is restored.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and time shown in your receipt. We use those details to separate a pending status from a terms-based account check without requesting your wallet password.
Policy changes Ask us about a changed clause, an added title condition or wording that affects access where local law permits. We will point you to the relevant current section and explain which account action is connected to it.
ACCOUNT SAFEGUARDS

How We Apply These Conditions

Our policy handling follows the account events described in these Terms & Conditions rather than a separate promise.

Data handling

We use account details, phone verification records and transaction references to apply these Terms & Conditions. A request about DANA or QRIS can therefore be matched to the correct account event without collecting unrelated wallet credentials.

Cookies and sessions

Cookies and browser storage can keep your sign-in path and basic policy choices available on the same device. Clearing them may require phone verification again, while a different device can start a new account session.

Account security

Your phone verification step helps connect account access to the details recorded under these conditions. Keep your password and one-time codes private, sign out on shared devices and contact us if a session is not yours.

Record retention

We retain account, wallet and policy-contact records for the period needed to resolve disputes, complete checks or meet applicable obligations. When that period ends, handling follows our deletion and access procedures for the relevant record.

Change requests

You can ask us to correct an account detail or clarify how a clause applies to your access. Include the affected field or section, and we may request a verification step before changing any recorded account data.

Access by location

Access and eligibility depend on local law. We may limit an account, title or payment route when local rules, a device check or a wallet status means the requested action cannot continue.

Terms & Conditions Questions, Answered

The questions below address the points you are most likely to check before opening or using a tarbol account. We focus on account ownership, payment references, device sessions, policy access and requests to change recorded details. Read the full Terms & Conditions as well, because a specific title or transaction may include an additional clause. Where access or eligibility is discussed, it depends on local law.

You can read the current Terms & Conditions on this page before opening an account. The same policy wording governs account access, phone verification, device sessions and wallet checks, while any title-specific clause appears beside the relevant title or transaction.

Yes, phone verification can be required before account access continues. The phone detail must belong to you and match the account record. If a check does not match, we may pause access until the account step is completed or clarified.

The Terms & Conditions connect each wallet reference to your account and transaction status. DANA, OVO, GoPay and QRIS details must be entered through the shown payment path. We may request the receipt reference when a status or account name needs checking.

You may sign in on a supported device where local law permits, but a new browser or phone can create a fresh session and trigger phone verification. Sign out on shared devices, and contact us if an unfamiliar session appears.

We publish the current wording on this policy page and identify the section that changed when practical. Continuing to use the account after the effective date means the updated conditions apply, subject to local law and any required notice.

Use the policy contact route and name the account field you want corrected, such as a phone detail or payment reference. We may ask you to complete verification before changing it, so another person cannot alter your account record.

Yes. We may restrict or pause access when account details conflict, a wallet transaction needs checking, a device session is not recognised or eligibility depends on local law. Contact us with the account reference so we can explain the relevant condition.

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